SMILEIE GUARANTEE

Our Promise to You

Our 100% result guarantee gives you complete peace of mind.

Once we receive your impressions back in our lab and if our expert determines you are not a suitable candidate for the aligner treatment, we'll provide a full refund. Each plan is carefully reviewed by a licensed US Orthodontist.

Once you place the order, you will get complete support throughout the treatment. We will assign you a smile specialist who will guide you throughout the treatment and will make sure your treatment is heading in the right direction.

As this is a home-based treatment, we need your complete support and we promise you will get the results as shown in the 3D treatment plan.

SMILEIE REFUND POLICY IS VERY SIMPLE

  1. Order Cancellation & Kit Shipment
    • Once you place the order, we start preparing the impression kit and have to deliver it within 2-3 business days.
    • We must be quick in shipments, and once the kit is shipped we do not accept returns.
    • If you inform us within 3 hours, we can cancel the order and refund the full amount.
    • If you inform us after 3 hours, we will deduct the impression kit cost as we do not accept returns for the impression kit due to safety and hygiene (these are dental products).
  2. 3D Treatment Plan & Refunds
    • Once we receive your workable impressions back in our lab, we create a 3D Treatment plan showing before and after results.
    • If you need any revision, we can modify them for free.
    • If you do not like the 3D plan, you can request a refund. We will deduct the impression kit cost.
    • After receiving the impressions, if our expert determines you are not a suitable candidate, we will refund you the full amount.
    • What makes you not suitable:
      If you need IPR, Attachments, Gum Disease, Mobility Issues, or Extreme Severe Cases, etc.
  3. Result Guarantee & Refinements
    • We give a result guarantee as shown in the 3D plan. If you do not get the results as shown in the 3D plan, we will offer you free refinement.
    • Important:
    • Follow all instructions from the date you purchase the plan.
    • Acknowledge our emails.
    • Wear each aligner as prescribed.
    • Upload pictures every time you move to the next step on the portal.
    • Proper storage and safekeeping of all aligners throughout treatment are essential.
    • No dental treatment should be done once the treatment has started. Any dental work must be done before making the impressions.
    • If results are still not achieved even after following all the instructions, we are happy to help.
  4. Oral Hygiene
    • Maintaining excellent oral hygiene practices is vital for successful treatment. Brush and floss regularly to keep your teeth and gums healthy throughout your aligner journey.
  5. Retainer Usage
    • Once your aligner treatment is completed, you must start wearing your retainers.
    • Consistent wear of your retainer after treatment completion is mandatory to ensure lasting results.
    • Make sure to send your end result pictures to your smile specialist.
  6. Ill-Fitting Aligners
    • Once you get the aligners, if there is an ill-fitting issue, please reach out to your smile specialist
    • Make a video of the ill-fitting aligners and send it to your specialist for review and assistance with refabrication.
  7. No Refund After 3D Plan Approval & Aligner Fabrication
    • Once you approve the 3D treatment plan, no refunds will be processed under any circumstances.
    • Additionally, once your aligners are fabricated and delivered, refunds will not be issued. This policy is final and strictly enforced.
  8. Refund Processing
    • All refunds are processed within 10-12 business days after approval. The refunded amount will be returned to the customer through the original payment method used during purchase.
    • If you have any questions or concerns, please feel free to reach out to us at hello@smileie.com or you assigned smile specialist. We are committed to providing excellent customer service and will be glad to assist you